e-learning training : Dealing with a customer's emotions after securing a sale


  • How emotions come into play during sales processes and how to channel them in the right direction.

Target audiences

  • All employees in touch with customers.


  • No prerequisites.

The objectives of the E-Learning program

  • Identify and understand your customers' emotions.

Key advantages

  • A filmed testimonial by an expert.
Ref : POD033_EN

Duration : 5mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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