e-learning training : Key points for customer satisfaction


  • The 'key moments' in customer relationships.

Target audiences

  • All employees in touch with customers.


  • No prerequisites.

The objectives of the E-Learning program

  • Step up customer satisfaction by harnessing the emotional dimension of the key moments in the relationship.

Key advantages

  • A filmed testimonial by an expert.
Ref : POD032_EN

Duration : 5mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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