e-learning training : Evade trick questions at meetings

Program

  • Handling tricky situations in meetings.
  • Asserting yourself without being aggressive. Avoiding snapping back.
  • Choosing the right rephrasing technique.
  • Answering questions.
  • Developing fast reflexes.

Concretely, you will be able to:

  • When addressing an audience, you are a separate entity from the group of people to whom you are speaking. This can lead to particular forms of individual or collective behavior. You need to be able to identify and manage these to ensure that your presentation is a success.
  • Moreover, you may be required to deliver one or more messages to people who do not fully understand what you are saying, are offended, or simply disagree with you. This can lead to genuine communication problems, which you may not be able to anticipate.
  • This module will show you how to respond positively to these situations, either on the spot or through preparation.

Target audiences

  • Anyone who is required to speak in public. This module is particularly suited to operations managers.

Prerequisites

  • No prerequistes.

The objectives of the E-Learning program

  • By the end of this module, you will have learned a set of tools and methods to avoid trick questions in meetings.
  • You will know how to:
    • use active listening tools;
    • identify different question types;
    • use varied rephrasing techniques.
  • You will have acquired a reliable rephrasing method for use in meetings and in response to trick questions, allowing you to tame your emotions and develop fast reflexes.

Key advantages

  • You will encounter a series of practical, effective tools to help you develop effective counterarguments in tricky meeting situations. Using active listening and rephrasing tools, you will be able to develop a winning strategy to avoid trick questions.
  • PMI ® accreditation: earn 0.5 points toward your PMP ® or PgMP ® certification.
  • PMBOK, PMP, PgMP, PMI-SP, PMI-RMP and PMI Registered Education Provider are registered mark of the Project Management Institute, Inc.
Ref : MH214EN
 

Duration : 30mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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