e-learning training : Handling emotions within your team. Part B

Program

  • Practicing responding appropriately to a coworker's feelings.
  • Identifying the signs of collective feelings and managing them appropriately.

Concretely, you will be able to:

  • As a manager, you are often confronted with the individual and collective feelings and emotions of your staff.
  • If you ignore or underestimate them, these emotions may manifest themselves in counterproductive behavior that can be harmful to performance.
  • It's your job to learn to accept these emotions and support them by developing your listening and empathy skills.

Target audiences

  • All managers.

Prerequisites

  • After completing the following module: The emotional skills of the manager
  • To complete this program, you will need to have worked through part A.

The objectives of the E-Learning program

  • This module will help to adapt your response to your coworker's level of emotional maturity.
  • Through the range of tools on offer, this module will help you manage your team's feelings and emotions.

Key advantages

  • Concrete application of emotional intelligence to team management.
  • PMI ® accreditation: earn 0.5 points toward your PMP ® or PgMP ® certification.
  • PMBOK, PMP, PgMP, PMI-SP, PMI-RMP and PMI Registered Education Provider are registered mark of the Project Management Institute, Inc.
  • Part B: you must complete part A of this module to gain your PMI credits.
Ref : MH156BEN
 

Duration : 30mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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