e-learning training : Handling emotions within your team. Part A

Program

  • Identifying the signs of emotion in your coworkers.
  • Practicing empathic listening.

Concretely, you will be able to:

  • As a manager, you are often confronted with the individual and collective feelings and emotions of your staff.
  • If you ignore or underestimate them, these emotions may manifest themselves in counterproductive behavior that can be harmful to performance.
  • It's your job to learn to accept these emotions and support them by developing your listening and empathy skills.

Target audiences

  • All managers.

Prerequisites

  • After completing the following module: The emotional skills of the manager.
  • To complete this program, you will need to work through part B.

The objectives of the E-Learning program

  • By the end of this module, you will understand the emotional dimension of the manager's role and will be able to deal with your coworkers' emotions. You will be able to handle individual emotions in the heat of the moment and identify the right support provision based on the nature of the emotional reaction.

Key advantages

  • Concrete application of emotional intelligence to individual management.
  • PMI ® accreditation: earn 0.5 points toward your PMP ® or PgMP ® certification.
  • PMBOK, PMP, PgMP, PMI-SP, PMI-RMP and PMI Registered Education Provider are registered mark of the Project Management Institute, Inc.
  • Part A: you must complete part B of this module to gain your PMI credits.
Ref : MH156AEN
 

Duration : 30mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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