e-learning training : The relational skills of the manager. Part B


  • Conducting an effective individual interview.
  • Managing sensitive situations.

Concretely, you will be able to:

  • Individual meetings are important moments for manager and coworker alike. They can only be successful if the manager is able to understand, listen and explain his or her decisions. Managers must therefore establish a regular schedule of individual meetings and ensure they are available to deal with sensitive situations or unforeseen circumstances.

Target audiences

  • Any manager who wants to acquire the basics of management.


  • To complete this program, you will need to have worked through part A.

The objectives of the E-Learning program

  • By the end of this module, you'll be able to communicate effectively with your coworkers, taking individual needs and circumstances into account.
  • You will learn to prepare for and conduct an individual interview effectively. You will then learn to deal with mistakes and resolve sensitive situations in an interview.

Key advantages

  • Communication tools to boost your credibility, listen effectively and be able to make decisions.
  • Practical exercises that will help you to conduct individual interviews, give feedback and delegate.
  • Effective methods to help you be clear and assertive when making decisions in an interview.
  • PMI ® accreditation: earn 0.5 points toward your PMP ® or PgMP ® certification.
  • PMBOK, PMP, PgMP, PMI-SP, PMI-RMP and PMI Registered Education Provider are registered mark of the Project Management Institute, Inc.
  • Part B: you must complete part A of this module to gain your PMI credits.
Ref : MH144BEN

Duration : 30mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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