e-learning training : Developing loyalty through customer relationships

Program

  • Securing loyalty through satisfaction.
  • Identifying how to become your customer's preferred supplier.
  • Managing dissatisfaction.
  • Cross-selling through advice.

Concretely, you will be able to:

  • Today every company believes it is important to retain the loyalty of its best customers.
  • How do you react to an unhappy customer? How do you repair the relationship to make customers want to continue working with your company?
  • How do you use cross-selling as an opportunity to strengthen customer loyalty?

Target audiences

  • Anyone who works in direct contact with customers.

Prerequisites

  • No prerequistes.

The objectives of the E-Learning program

  • By the end of this module, you will be able to build customer loyalty at each contact, cross-sell effectively and deal with potential complaints.

Key advantages

  • Specific examples of quality customer-focused service.
  • A simple method for dealing with complaints.
  • Developing your ability to advise to generate cross-sales.
Ref : MH104EN
 

Duration : 30mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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