e-learning training : Customer relationship: creating commitment

Program

  • Using the customer's needs to support your argument.
  • Focusing on customer benefits to deliver satisfaction.
  • Using service-oriented language.
  • Securing customer loyalty, even in a deadlock.

Concretely, you will be able to:

  • Persuading the customer could be as simple as charming the customer. For example, by shining light on a solution that seemed fabulous but which, in retrospect, turned out to be very costly or simply impossible to carry out.
  • But then what about the customer's loyalty?
  • In this module, we are going to explore how to persuade customers.

Target audiences

  • Anyone who works in direct contact with customers.

Prerequisites

  • No prerequistes.

The objectives of the E-Learning program

  • By the end of this module, you will be able to secure customer agreement to your solutions by capturing the customer's attention, supporting your proposals with well-structured arguments and guiding the decision-making process.

Key advantages

  • Practical exercise in rephrasing the customer's need.
  • An argument-building technique that is easy to use.
  • Real-life examples of dealing with objections.
Ref : MH103EN
 

Duration : 30mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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