e-learning training : Customer relationship: building trust

Program

  • Identifying the challenges of customer contact.
  • Being successful in the face-to-face meeting.
  • Establishing close communication with the customer.
  • Restoring the balance in sensitive situations.

Concretely, you will be able to:

  • Trust is a necessary condition of customer relationships. It is difficult to do business with a supplier whom you do not trust!
  • A customer's trust cannot be forced, it must be earned.
  • It is because of you that the customer will build confidence in the supplier.
  • There are a few secrets to establishing trust with customers.

Target audiences

  • Anyone who works in direct contact with customers.

Prerequisites

  • No prerequistes.

The objectives of the E-Learning program

  • By the end of this module, you will be able to implement good practices in order to be seen as trustworthy by the customer.
  • You will know how to boost your company's image, establish close communication with your customer and identify how to manage sensitive situations.

Key advantages

  • Practical tools to help you decipher your customers' communication methods.
  • Role-plays to practice synchronization with your customers.
Ref : MH101EN
 

Duration : 30mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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