e-learning training : Time Management: Dealing with Urgent Requests

  • It's sometimes hard to respond appropriately when you get an urgent request.
  • Watch Karine, who is concentrating on an important report. Her colleague Jérôme has just come to her with an urgent request.


  • Dealing with urgent requests when you already have a full schedule
  • Saying no diplomatically when you cannot fulfil an urgent request.

Target audiences

  • Assistants and any other person who has to deal with requests and needs to be assertive in managing their time.


  • No prerequistes.

The objectives of the E-Learning program

  • By the end of this module, you will have acquired best practice to help you keep control of your time while maintaining a good relationship with requesters.

Key advantages

  • Role plays involving videos showing real-life situations.
  • A handout detailing the key points of the programme.