e-learning training : The art of persuading through listening

Program

  • Incorporating the five stages of persuasion into your arguments.
  • Using the benefits of listening to help you persuade others.
  • Reassuring your customer that he is being listened to and understood.
  • Mastering the power of questioning to encourage the customer to think in a more mature way.
  • Reinforcing your argument with active listening.

Concretely, you will be able to:

  • Adopting a listening-based approach and the associated techniques during negotiation.

Target audiences

  • All sales associates.
  • All professionals who have to present an argument to customers.

Prerequisites

  • No prerequisites.

The objectives of the E-Learning program

  • To use the power of listening to persuade others.

Key advantages

  • Adopting a listening-based approach and the associated techniques during negotiation.
Ref : M135EN
 

Duration : 30mn

Contact us

This module is only available for in-company trainings and can not be sold on an individual basis.

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