e-learning training : Managing Emotions within Tough Situations


Three 30' e-learning modules

Impact of emotions in the workplace

  • Identify how your emotions work.
  • Develop your perception of emotions.
  • Use emotions to improve your relationship with others and resolve conflict.

Developing your emotional conscience

  • Identify how your emotions work.
  • Develop your perception of emotions.
  • Use emotions to improve your relationship with others.
  • Resolve simple conflicts.

Understanding emotional dysfunction

  • Identify your emotions and emotional reactions.
  • Manage your own emotional reactions.
  • Deal with the reactions of others.

Two-day classroom course

1 Take a new look at emotions

  • Understand interactions between emotions, stress, conflict and trust.
  • Discover the role of the brain.
  • Identify emotions.
  • Recognise the role of emotions.

2 Develop your emotional balance

  • Develop your emotional awareness.
  • Live your emotions.
  • Control illogical emotional reactions.
  • Develop your self-confidence.

3 Use emotions to build trust

  • Understand the benefits of trust.
  • Think positively.
  • Respect the other person and his emotions.
  • Express and share the emotions you feel.

4 Resolve conflicts

  • Adopt a conflict resolution methodology.
  • Manage difficult emotions in tense situations.
  • Set up behaviours that prevent conflict.

5 Develop your capacity for self-control

  • Acquiring self-control.
  • Managing your anger.

Two 30' e-learning modules'

Understanding and expressing your anger positively

  • Identify the first signs of anger.
  • Identify hidden messages.
  • Express your anger appropriately.
  • Managing anger in others.

Controlling your emotions

  • Understand why self-control is vital.
  • Use practical tools for self-control effectively.
  • Measure the importance of positive thinking.
  • Create your own action plan.

Who should attend

  • Executives and middle managers who needs to know how to manage tough situations in their job.


A desire to make a personal and emotional commitment to get the best out of the training.

The objectives of the E-Learning program

  • Enrich your relationships with stimulating, pleasant em-otions.
  • Come to grips with unpleasant emotions, both yours and other people's.
  • Nurture your emotional balance.
  • Handle tension and conflict more effectively.
  • By learning:

Plus points

  • Pre-learning and post-learning assessments.
  • E-learning modules available for 1 year.
  • Personalised guidance during the entire training path.