e-learning training : Cross-functional Management


Two 30' e-learning modules

Positioning the cross-functional manager

  • The difference between cross-functional management and other forms of management.
  • Positioning the cross-functional manager in his own context.
  • Positioning yourself in your role as a cross-functional manager.

Lobbying strategy of the cross-functional manager

  • Drawing a map of relevant actors.
  • Assessing the resources you require for your transversal role.
  • Developing your influence with a suitable action plan.

Two-day classroom course

1 The strategist

  • Understanding the purpose of a cross-functional approach.
  • Understanding where the cross-functional manager fits into other types of management.
  • Positioning yourself as cross-functional manager.
  • Identifying your added value as a cross-functional manager in your own context.
  • Rolling out a strategy to approach stakeholders.

2 The leader

  • Understanding other people's frames of reference.
  • Exerting your influence over people who have different frames of reference.
  • Leveraging influence without statutory authority.

3 The manager

  • Identifying the different coordination mechanisms at work in the organisation.
  • Cross-functional management and coordination mechanisms.
  • How to use the different coordination tools.

4 The communicator

  • Fostering cross-functional cooperation.
  • Establishing formal relationships and fostering commitment from stakeholders outside your line of responsibility.
  • Dealing with stakeholder resistance.

Three 30' e-learning modules

Ensuring cross-functional coordination

  • Understanding coordination mechanisms.
  • Knowing how to use the different coordination mechanisms.
  • Managing the impact of coordination mechanisms on stakeholders.

Effective cross-functional manager communication

  • Introducing a relations system that encourages cooperation.
  • Understanding the different frames of reference of other people.
  • Adapting your communication to suit these frames
  • of reference.
  • Managing resistance caused by different frames of reference.

Leadership of the cross-functional manager

  • Using levers of influence as a cross-functional manager.
  • Exercising your leadership through persuasive techniques.
  • Dealing with resistance from stakeholders.

Who should attend

  • Managers in charge of cross-functional, functional or operational processes.


There are no prerequisites for this training course.

The objectives of the E-Learning program

  • Position your role as cross-functional manager and fine-tune your strategy.
  • Develop your influence without hierarchical authority.
  • Ensure cross-functional coordination.
  • Nurture a cooperative approach among stakeholders and their managers.

Plus points

  • Pre-learning and post-learning assessments.
  • E-learning modules available for 1 year.
  • Personalised guidance during the entire training path.