e-learning training : Personal Assistant

 
Distance learning module
 
M003 | Duration : 30 mn

The keys to communicating by telephone

objective
To improve your telephone communication and become more comfortable in professional phone calls.
target audience
All professionals who have to manage phone conversations: secretaries, assistants, technicians, office-based sales associates, etc.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
- Understand the stages of a phone conversation.
- Optimise your image on the phone, as well as that of your department and your company.
- Demonstrate your professionalism.
Programme
- Mastering the basics of building a relationship over the phone.
- Making successful initial contact.
- Exploring what the person you are talking to wants in an appropriate manner.
- Responding effectively to their request.
- Leaving a good impression with the other person.
HIGHLIGHTS
Learning that a phone conversation involves specific stages, each with is own simple rules that allow you to manage your phone conversation comfortably.
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