e-learning training : Commercial

 
Distance learning module
 
M135 | Duration : 30 mn

The art of persuading through listening

objective
To use the power of listening to persuade others.
target audience
All sales associates.
All professionals who have to present an argument to customers.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
Adopting a listening-based approach and the associated techniques during negotiation.
Programme
- Incorporating the five stages of persuasion into your arguments.
- Using the benefits of listening to help you persuade others.
- Reassuring your customer that he is being listened to and understood.
- Mastering the power of questioning to encourage the customer to think in a more mature way.
- Reinforcing your argument with active listening.
HIGHLIGHTS
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