e-learning training : Personal Assistant

 
Distance learning module
 
M004 | Duration : 30 mn

Providing sales support by telephone

objective
To be an effective sales liaison between a company and its customers.
target audience
All professionals who have to manage phone conversations with customers: quality department, sales associate, accountant, after-sales service, etc.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
- Meet the demands of the telephone sales relationship.
- Develop skills to deal with specific telephone issues in sales relationships.
- Identify the customer's motivations in order to respond effectively.
Be an effective sales liaison in a stressful situation.
Programme
- Meeting the demands of the telephone sales relationship effectively.
- Identifying customers' motivations in order to respond effectively to their requests.
- Being an effective sales liaison in a stressful situation.
HIGHLIGHTS
Enter the world of the customer and discover issues such as the difference between customers' needs and motivations by constructing punchy arguments and handling stressful situations with ease.
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