E-learning - Distant learning - Cegos|e-Learning Catalogue|Commercial | Customer relations | Developing loyalty through customer relationships

e-learning training : Commercial

 
Distance learning module
 
M104 | Duration : 30 mn

Developing loyalty through customer relationships

objective
To turn each contact into a loyal relationship.
target audience
Professionals in direct contact with customers.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
- Add value to customer relationships.
- Preserve the relationship in difficult situations.
- Make a new sale through appropriate advice.
Programme
- Focusing on customer satisfaction to develop loyalty.
- Understanding the levers of customer preference.
- Managing situations of dissatisfaction.
- Advising customers wisely to win repeat business.
HIGHLIGHTS
- Self-assessment of your best practises in customer loyalty.
- Actual examples of customer service skills.
- Selling techniques for developing sales.
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