e-learning training : Commercial

 
Distance learning module
 
M109 | Duration : 30 mn

Developing internal cooperation for customers

objective
To develop internal cooperation to improve customer loyalty.
target audience
All managers of teams involved in customer contact and/or customer services.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
- Identify the obstacles to excellent customer service.
- Build a shared culture of long-term customer relationships.
- Improve coordination between interdependent departments.
- Develop a spirit of customer-focused cooperation.
Programme
- Defining customer enthusiasm: a collective challenge.
- Sharing the same vision of the customer within your teams.
- Contractualising your internal services.
- Creating the conditions for customer-focused cooperation.
HIGHLIGHTS
Concrete techniques you can use to encourage greater cooperation between teams and with your colleagues.
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