objective
- To be at ease in communication situations.
- To handle specific, difficult situations.
target audience
All managers required to conduct annual performance reviews.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
- Understand the different listening attitudes.
- Improve how you adapt to other people and to different situations.
- Identify and prevent difficult situations in interviews.
- Manage these situations confidently.
Programme
- Establishing a good atmosphere for communication.
- Handling difficult situations resulting from organisation.
- Handling interaction problems between the manager and staff member.
- Handling a difficult individual.
HIGHLIGHTS
- Coverage of different common situations: disagreement over objectives, evaluation of a high-potential staff member, difficult individuals, etc.
- Applying practical recommendations in managerial role plays.
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