e-learning training : Commercial

 
Distance learning module
 
M103 | Duration : 30 mn

Customer relationship: reaching agreement

objective
To reach an agreement with customers.
target audience
Professionals in direct contact with customers.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
- Analyse customer needs.
- Develop a structured sales pitch.
- Express yourself positively.
- React positively in difficult situations.
Programme
- Using customer needs to support your argument.
- Focusing on benefits for the customer.
- Using service-oriented vocabulary.
- Winning customer loyalty despite difficulties.
HIGHLIGHTS
- Self-assessment of your skills in analysing customer needs.
- Persuasion techniques to win repeat business.
- Techniques for overcoming obstacles and preserving a long-term relationship.
Add this module
Audemars piguet replica watches, Replica seiko watches men, Patek aquanaut replica, Tag heuer mercedes benz replica, Replica watches iwc classic, Tag heuer swiss replica watches, Replica rolex repair, Louis vuitton belts replica uk, Franck muller strap replica, Replica watches under 50, Replica watches for ladies, Replica watches 9, Omega watch replica uk, Replica iwc portuguese perpetual calendar, Breitling bentley 6.75 replica