E-learning - Distant learning - Cegos|e-Learning Catalogue|Commercial | Customer relations | Customer relationship: practising active listening

e-learning training : Commercial

 
Distance learning module
 
M102 | Duration : 30 mn

Customer relationship: practising active listening

objective
To fulfil customer needs to be listened to.
target audience
Professionals in direct contact with customers.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
- Make your first contact a success.
- Overcome obstacles to listening.
- Use techniques for improved listening.
Programme
- Encouraging the expression of customer needs.
- Asking the right questions.
- Overcoming obstacles to mutual understanding.
- Showing empathetic listening using the appropriate techniques.
HIGHLIGHTS
- Self-assessment of your customer service skills.
- Tools to analyse customer needs.
- Development of active listening to customer needs.
Add this module
Audemars piguet replica watches, Replica seiko watches men, Patek aquanaut replica, Tag heuer mercedes benz replica, Replica watches iwc classic, Tag heuer swiss replica watches, Replica rolex repair, Louis vuitton belts replica uk, Franck muller strap replica, Replica watches under 50, Replica watches for ladies, Replica watches 9, Omega watch replica uk, Replica iwc portuguese perpetual calendar, Breitling bentley 6.75 replica