Distance learning module
 
M107 | Duration : 30 mn

Building customer enthusiasm

objective
To create a progress plan based on 'customer enthusiasm'.
target audience
All managers of teams involved in customer contact and/or customer services.
IN CONCRETE TERMS, YOU WILL BE ABLE TO...
- Use the right sources to measure the enthusiasm of your customers.
- Analyse your strengths and areas for improvement in terms of service quality.
- Translate your report into an action plan to build enthusiasm.
- Mobilise all parties involved in customer enthusiasm.
Programme
- Injecting fresh enthusiasm.
- Identifying the key areas for improvement.
- Building customer enthusiasm in five ways.
- Customer enthusiasm: an individual and collective victory.
HIGHLIGHTS
- How to build customer enthusiasm.
- Ideas of concrete actions you can take to improve customer loyalty.
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