1. Podcast episode:
The manager's authority today: definition and issues at stake

2. e-Learning module:
Effective decision making

• Analysing before making a decision.
• Anticipating the impact of your decisions.
• Making and implementing decisions.
• Encouraging co-worker decision-making.

3. e-Learning module:
Personal impact and charisma in leaders

• Developing your personal impact and charisma.
• Inspire enthusiasm in your staff so that they feel even more committed to serving customers and users.
• Asserting your authority and enabling others to assert theirs.

4. e-Learning module:
5 levers for producing great leaders

• Defining precise objectives that support your vision.
• Creating and maintaining cooperative relationships.
• Observing the effects of your actions on a continual basis.
• Demonstrating behavioural flexibility.
• Staying true to yourself.

5. Podcast episode:
Delegating

5. e-Learning module:
Behavioural flexibility of the manager

• Identifying effective and ineffective behaviour.
• Overcoming inflexibility.
• Managing ineffective behaviour.

7. e-Learning module:
Controlling your emotions

• Understanding why self-control is vital.
• Using tools for managing emotions.
• Using positive thinking.

8. e-Learning module:
The manager / communicator

• Preparing your presentation.
• Organising your message for more effect.
• Adapting the impact of your presentations.